If you’re running behind, please call us right away so we can talk through your options. Out of courtesy to all our guests, arrivals more than 10 minutes late may result in a shortened service—or in some cases, a need to reschedule.

In such cases, full service fees will still apply.

We appreciate your understanding—and your punctuality.

Life happens—but we kindly ask for 24 hours’ notice to reschedule or cancel. Missed appointments or late cancellations will be subject to a fee.

No-shows make us sad. A full service fee may apply to ensure our team is valued for their time.

While we fully support social grooming, we kindly ask that mobile use remain discreet. Feel free to scroll or tap, but for calls, we ask you step outside—our space is meant to feel like an exhale.

We accept the following forms of payment:

• All major credit cards (Visa, Mastercard, American Express, Discover)

• Apple Pay & Google Pay

• Club House Gift Cards

• Club House Membership Credits (if applicable)

At this time, we do not accept cash or checks.

Payment is due at the time of service. Gratuity can be added to your card or mobile payment for your convenience.

When making your booking please advise us of any health conditions and any medication you are taking. For certain medical conditions we will require written permission from your doctor to proceed. Please speak to our host team for more information.

Please inform your manicurist if you are pregnant to allow us to tailor your experience.

We prioritize the health of your natural nails and align with a clean, waterless philosophy.

We do not offer dip or acrylic services, and we are unable to remove acrylic or dip powder enhancements. To ensure the best possible results from our treatments, we kindly ask that guests arrive with natural nails or product we’ve previously applied.

If you currently have dip or acrylic on your nails, we recommend visiting a salon that specializes in removal before booking your service with us.

Thank you for understanding and supporting our commitment to modern, mindful nail care.

No one under the age of 16 is permitted in the Club. Our treatments are specially tailored for adults; However, we do offer treatments to those aged 6-15 with parental consent during special Club hours.

We believe every guest deserves an unhurried, elevated experience. To maintain the intimate and relaxing atmosphere we’re known for, we are unable to accommodate groups larger than 3 guests at this time.

We’re always happy to recommend creative ways to celebrate—just reach out, and we’ll help you plan something lovely (and perfectly Clubhouse-sized).

At Club House, your experience is our gold standard. If for any reason your service doesn’t meet the impeccably high standards we’re known for, we promise to make it right—no fuss, no fine print.

Whether it’s the shape, the polish, or the vibe—just let us know within 72 hours of your visit, and we’ll gladly invite you back for a complimentary fix. Because luxury isn’t just in the details—it’s in how we treat you.

You deserve nothing less than flawless.